At Mashaal LLC, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, our policy is designed to be simple and fair.
Return Policy
- Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.
- To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
- Some items cannot be returned, including:
- Perishable goods (e.g., food, flowers)
- Personal care or sanitary items
- Hazardous or flammable materials
- Gift cards
- Downloadable software
Partial Refunds
In certain cases, partial refunds may be granted:
- Items with obvious signs of use
- Items not in original condition, damaged, or missing parts (not due to our error)
- Returns made more than 30 days after delivery
Refunds
- Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few days.
Late or Missing Refunds
- If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company (processing times may vary)
- Contact your bank
- Still missing? Contact us at support@mashaalllc.com
Sale Items
- Only regular priced items are eligible for refunds.
- Sale or discounted items cannot be refunded.
Exchanges
- We replace items only if they are defective or damaged.
- To request an exchange, email us at support@mashaalllc.com and send your item to:
Mashaal LLC, Main Street, City Name, Pakistan
Gifts
- If the item was a gift sent directly to you, you’ll receive a gift credit for the value of your return.
- If the gift was shipped to the giver first, the refund will go back to the gift giver.
Shipping Returns
- You are responsible for paying your own return shipping costs. Shipping fees are non-refundable.
- Consider using a trackable shipping service or purchasing shipping insurance for high-value items.
- Return address:
Mashaal LLC, Main Street, City Name, Pakistan
Need Help?
For any questions about returns or refunds, please contact us at:
Email: support@mashaalllc.com
Phone: +92 300 1234567